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Why Reliable Communication Systems are Critical in Event Production

Without reliable intercom networks, event coordinators risk miscommunication that can derail even the most meticulously planned productions

By Ben Thomas · February 9, 2024, 1:49 PM UTCCrowd SafetyFacilitiesGuest ExperienceIntercom
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Key takeaways

01

Reliable communication prevents miscommunication in event production.

02

Intercom systems have applications beyond traditional environments.

03

Expert insights from Clear-Com's Brian Grahn are featured.

In this episode of Pro AV Today, host Ben Thomas continues his series on live event production and venue technology, focusing on an often overlooked but essential component: intercom and communication systems. Guest Brian Grahn from Clear-Com shares his insights on the critical role these systems play beyond traditional production environments, highlighting their application in facility and security management.

Brian Grahn explains that intercom systems have evolved from basic communication tools to sophisticated networks that integrate with a variety of technologies like such as virtual applications, two-way radios, and SIP lines. This advancement enables seamless communication across different departments, crucial for coordinating large-scale events and ensuring safety.

This advancement enables seamless communication across different departments, crucial for coordinating large-scale events and ensuring safety.

Brian Grahn emphasizes the importance of considering intercom systems early in the planning process, especially when integrating with existing infrastructure like analog systems in theaters or Dante networked infrastructures in modern facilities. He points out that understanding the unique challenges and opportunities of each venue, from wired to wireless communication, is key to creating effective communication networks.

The conversation also touches on the implications of using IT infrastructure for AV applications, highlighting the need for specialized knowledge to navigate the complexities of network protocols and ensure reliable communication. Brian Grahn advises facility managers and IT professionals to consult with experts and leverage resources like case studies and training materials to design systems that meet their specific needs.

This episode of Pro AV Today underlines the essential role of intercom and communication systems in the success of live events and the importance of integrating these technologies thoughtfully to enhance safety, efficiency, and coordination across various departments.

This episode of Pro AV Today underlines the essential role of intercom and communication systems in the success of live events and the importance of integrating these technologies thoughtfully to enhance safety, efficiency, and coordination across various departments.

Watch the full episode above!

Brian Grahn is from Clear-Com.

About the author

Ben Thomas
Ben ThomasHead of Pro AV, MarketScale

Ben Thomas serves as Head of Pro AV at MarketScale, where he leads content and media strategy for the pro AV sector. With over 15 years of award-winning experience across large-scale events, network television, OTT platforms, and podcasting, he has guided major B2B brands including Intel, Sennheiser, Samsung, and Philips to billions of content interactions. He holds a B.A. in Mass Communications and is recognized for his expertise in podcast hosting, public speaking, marketing, and content strategy.

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About the Experts

BT
Ben Thomas

Host, Pro AV Today

Ben Thomas is the host of Pro AV Today, a series exploring live event production and venue technology. He provides insights into the essential components of event production, including intercom and communication systems.

BG
Brian Grahn

Clear-Com

Brian Grahn shares his insights on the critical role of communication systems in production and security management. He highlights the evolving application of these systems.