Professional AV
Security Operations Improvements Will Come Via Worker Empowerment
Equipping security teams with better tools and training unlocks operational gains that technology alone cannot achieve
Key takeaways
Worker empowerment is key to enhancing security operations.
Effective tools and training are necessary for operational gains.
Human capital plays a vital role beyond technology in security.
The security industry can harness technological tools to optimize workflows and to help further enhance operational efficiency. Much of that can come via retooling, and educating, the labor force to enhance operations within security and control centers.
In an episode of MarketScale’s premier roundtable discussion show, Experts Talk, previewing major trends for ISC West 2024, Dan Gundry, host of MarketScale’s “NOC Your SOCs Off,” elaborated on the idea of using technology to empower workers and also improve data flow, which is a crucial strategy for industries aiming to boost performance. Ultimately, the goal is to ensure that all components within these systems function interactively to improve security operations outcomes.
“Tools for tool’s sake or software for software’s sake is not improving the operation, making you more efficient, providing better data. So you’re arming your guards and your deployed people into those spaces with the best information that’s available to them so they’re safe and they can affect their job. That’s where it all boils down to," Gundry said.
So you’re arming your guards and your deployed people into those spaces with the best information that’s available to them so they’re safe and they can affect their job.
— Dan Gundry, Host of NOC Your SOCs Off
About the author
Dan is an experienced technology professional and a well-respected voice in the command and control market. Dan now leads VuWall USA, building its brand and presence in the United States and directing overall sales, engineering and operations for the division. Dan's unique career path, beginning in construction management and operations, to sales and marketing, to technologist and subject matter expert, and finally to management and administration, affords him insight and experience unparalleled within this industry. Dan regularly speaks at industry events, educating on command-and-control best practices, human factors engineering, and risk management for technology projects.
