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Voice of a Customer: A Marketing Strategy Deep Dive with David Loomis

Customer feedback reshapes how organizations build strategies that actually resonate with their target market

By Mike McCalley · August 24, 2023, 5:47 AM UTCDavid LoomisGet Vertical PodcastLoomis MarketingMarketing Insights
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Key takeaways

01

Voice-of-the-customer research is essential for building marketing strategies that truly resonate with target audiences.

02

Aligning an organization's mission and vision with its day-to-day decisions drives more authentic and effective outcomes.

03

Understanding one's unique 'soul print' can clarify purpose and guide both personal and professional direction.

In the latest episode of Get Vertical!, host Mike McCalley sits down with David Loomis, the Founder and President of Loomis Marketing and author of "Marketing is Everything We Do!". This candid conversation dives into shaping marketing strategy through the voice of the customer, Loomis's journey in innovation, the challenges he faced within his own company, and the importance of aligning with one's mission and vision. Loomis also emphasizes the significance of understanding one's unique "soul print" and how it drives purpose in both personal and professional realms.

About the author

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Mike McCalleyFractional Chief Growth Officer & Consultant

Mike is a leading marketer with expertise ranging from start up ventures to fortune 50 companies. With a passion for B2B and community building, Mike has evolved how traditional companies go to market and truly educate, inform, and inspire their community. When Mike isn't building out media and strategy plans for companies you can find him announcing his local high school football games and spending time with his family in Plano, TX.

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About the Experts

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Mike McCalley

Host, Get Vertical! with Mike McCalley

Mike McCalley is the host of Get Vertical!, a podcast focused on growth stories and lessons from industry leaders in the pro-AV and B2B space. He engages with executives and entrepreneurs to surface practical insights on strategy, leadership, and market positioning. McCalley brings a consultative perspective to conversations about vertical market growth.

DL
David Loomis

Founder and President

Loomis Marketing

David Loomis is the Founder and President of Loomis Marketing, a firm specializing in voice-of-the-customer research and B2B marketing strategy. He is the author of 'Marketing is Everything We Do!' and advises organizations on aligning strategy with customer insight. Loomis is known for his concept of the 'soul print' as a driver of purpose in business.