Healthcare
The Value of a Restoration Team with Healthcare Experience
Healthcare facilities require restoration partners who understand the stakes of downtime and can anticipate problems before they disrupt patient care
Key takeaways
Experienced healthcare restoration teams are crucial for minimizing downtime.
Advanced planning and relationships with restoration partners enhance response times.
Compliance and infection control during restorations are vital in healthcare settings.
In this episode of Inside Restoration & Recovery, host Martha Lewis welcomes Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals, to discuss the critical advantage of partnering with a restoration team experienced in healthcare. A former firefighter and military veteran, Jason has spent the last decade managing safety, risk, and emergency preparedness across healthcare facilities.
He emphasizes the shift from reactive response—so familiar from his firefighting days—to proactive planning in healthcare. "We want to be ahead of the game," Jason explains, describing how annual preparedness lunches with BMS CAT ensure contact lists, rapid‐response kits, and protocols are current before disasters strike.
We want to be ahead of the game.
— Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals
A standout story recalls a Christmas Day flood when a vandal snapped a water dispenser off the wall, inundating the basement. Thanks to pre‐established relationships and rapid mobilization, BMS CAT arrived within hours, contained the water, installed temporary walls, and delivered a turnkey restoration—returning the facility to "like it never happened" in just weeks.
Like it never happened.
Jason also highlights infection control concerns—mold, smoke, odors—and how BMS CAT's expertise and documentation rigor keep clinical spaces safe and compliant. He praises their ability to offer both emergency manpower and small‐scale remediation training for his in‐house team.
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