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HVAC Marketing Navigation Through Audience Adaptability

HVAC marketers must shift strategies based on whether they're reaching contractors or homeowners, each demanding distinctly different messaging

By Greg Crumpton · December 19, 2023, 6:00 AM UTCEpisode 100Fujitsu AmericaGiana BrucellaHvac Industry.
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Key takeaways

01

HVAC marketing requires distinctly different messaging strategies depending on whether the audience is contractors or end consumers.

02

Continuous training and education are critical components of effective contractor engagement in the HVAC industry.

03

Social media is an increasingly important channel for connecting with contractors and building community in the HVAC space.

Today "Straight Outta Crumpton," hosted by Greg Crumpton and Gabrielle Bar celebrates its 100th episode! The discussion delves into the intricacies of HVAC marketing, offering valuable insights into this specialized field. The show welcomes Giana Brucella, the Content Marketing Manager at Fujitsu General America, shedding light on the evolving landscape of HVAC marketing and its impact on contractors and consumers.

The episode dives deep into the strategies and challenges of marketing in the HVAC industry. Sharing in the 100th episode excitement is Giana Brucella who talks about her journey from working in various industries to focusing on HVAC at Fujitsu General America. She discusses the importance of understanding the contractor's perspective and the need for continuous training in the industry. The hosts, Greg and Gabrielle, contribute their insights, emphasizing the value of customer service and understanding market needs. The discussion also touches upon the role of social media in connecting with contractors and the HVAC community at large.

About the author

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Greg CrumptonVice President

<a style="color: white;font-weight: 600;" href="https://marketscale.com/shows/straight-outta-crumpton/">Straight Outta Crumpton</a><br/><br/> Greg's personal & professional goals are to serve the people that he am working with and/or for. He carries this mantra in his professional life and his home life. Having 40+ years as a full-service mechanical and mission critical environments contractor with a heavy emphasis on service, maintenance and repair. Greg specialize in mission critical cooling (Heat Rejection) and electrical infrastructures, as well as the comfort cooling surrounding them. As a continual entrepreneur, several markets strike him as interesting. As varied as you could imagine, they range from Coffee with my bud's at www.CommonPlaceCoffee.com, all the way to serving as an adviser for several start-ups in the emerging technology world via www.aGlobalVenture.com & www.AtomPower.com and others. Giving back to his community is of equal importance to him, www.apparo.org and Animal Welfare are just a couple ways of doing just that.

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About the Experts

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Greg Crumpton

Host, Straight Outta Crumpton

Greg Crumpton is the host of Straight Outta Crumpton, a weekly podcast on MarketScale focused on the art of networking and relationship-building in business services and the skilled trades. He is a longtime advocate for the trades industry and brings guests from across the HVAC, construction, and business services sectors. His guiding philosophy is that relationships drive business.

GB
Giana Brucella

Content Marketing Manager

Fujitsu General America

Giana Brucella is the Content Marketing Manager at Fujitsu General America, where she focuses on HVAC marketing strategies targeting both contractors and consumers. She has worked across multiple industries before landing in the HVAC space and brings perspective on contractor training, social media engagement, and audience-specific messaging.

GB
Gabrielle Bar

Co-host

Straight Outta Crumpton / MarketScale

Gabrielle Bar is a co-host on Straight Outta Crumpton, contributing insights on customer service and market dynamics in the skilled trades and business services industries.