MarketScale
Demo
Contributors›Wesley Boyce
Wesley Boyce photo

Assistant Professor of Practice

Wesley Boyce

Wesley S. Boyce is an Assistant Professor of Practice in the Department of Supply Chain Management and Analytics. He earned his Ph.D. in Business Administration with an emphasis in logistics and supply chain management from the University of Missouri–St. Louis in 2014 and his MBA from Missouri State University in Springfield, Missouri. His research interests include a broad array of topics related to supply chain management, logistics, and transportation, with specific interest on supply chain relationships and external costs of logistics. <br/><br/> Prior to joining UNL, Dr. Boyce served as a faculty member of the Tippie College of Business at the University of Iowa, the Breech School of Business Administration at Drury University, and the School of Business at Park University. Teaching interests include courses in operations management, logistics, supply chain management, and business analytics.

4 articlesLinkedIn ↗X ↗
Contributor Brief·Wesley Boyce · 4 articles
Updated May 9, 2024

Operational friction dissolves when companies adopt systems thinking

Boyce argues that modern supply chain and retail problems are solved not by technology alone, but by systematic redesign of workflows and data visibility. He advocates that organizations must simultaneously optimize process design, measurement discipline, and customer-facing policy to reduce friction and unlock efficiency gains that incremental improvements cannot achieve.

4

distinct operational domains where systems thinking unlocks competitive advantage

“Low-tech radio systems prove surprisingly effective at solving modern supply chain coordination challenges”

Enhancing Supply Chain Visibility and Efficiency Through Radio Communications

Core operational pain points addressed across Boyce's body of work

Package handling friction in retail1
Lead time compression in life sciences manufacturing1
Real-time supply chain coordination gaps1
Return rate economics vs. customer satisfaction tradeoff1

SHARE

25%Package handling
Package handling friction in retail
Lead time compression in life sciences manufacturing
Real-time supply chain coordination gaps
Return rate economics vs. customer satisfaction tradeoff

3

industries where contactless, convenient interfaces now define competitive baseline

Retailers face a tough choice between curbing costly returns and keeping customers happy through generous policies

To Balance Customer Satisfaction And Reduce Try-And-Return Purchases

Strategic manufacturing approaches help life sciences companies slash lead times while maintaining quality standards

Enhancing the Life Science Supply Chain Through Lean and Just-in-Time Manufacturing

“Patient safety demands quality; speed demands lean design—not compromise.”

Themes:Systematic friction reduction through workflow redesign and visibilityLow-tech solutions often outperform complexity in operational coordinationCustomer experience and operational efficiency are mutually reinforcing, not opposed

Latest article

Retail · May 9

Convenience, Accessibility and Secure Storage: How Smart Locker Systems Can Streamline Company Operations and Enhance Customer Experiences

Automated storage solutions enable organizations to reduce operational friction while meeting modern expectations for contactless, convenient package management

Read article →
Convenience, Accessibility and Secure Storage: How Smart Locker Systems Can Streamline Company Operations and Enhance Customer Experiences

Connect with Wesley Boyce

Engineering & Construction

1 article

Professional AV

2 articles

Community

0 posts
No posts yet. Be the first to ask a question or share an idea with Wesley Boyce.
  • AM
    Alex M.·2h agoquestion

    What sparked your research into disruptive innovation?

    Curious what the original insight was that led you to the Innovator's Dilemma framework.

  • SL
    Sophia L.·1d agoidea

    Would love a deep-dive into EdTech adoption barriers.

    Your framing of sustaining vs. disruptive innovation feels directly applicable to school systems.

  • DR
    David R.·3d agoquestion

    How do you see AI changing the personalized learning landscape?